Full Problem:I decrease behind back at my financial XX/XX/XXXX and you may called Quality toward XX/XX/XXXX to go over just what my solutions would be to reduce the fresh default. For each XXXX ( personnel id XXXX ), I am able to extend my personal forbearance otherwise sign up for losings mitigation and you will she’d post papers back at my household. Towards XX/XX/XXXX XXXX ( worker id XXXX ) stated that my personal deferment agreement are owed back by the XX/XX/XXXX having home financing percentage owed XX/XX/XXXX. We never ever gotten which arrangement nor did We receive any cellular telephone calls about a possible deferment. Toward XX/XX/XXXX, XXXX ( staff id XXXX ), reported that easily is actually incapable of create a fees after that I’d have to get losings mitigation. We advised XXXX our very own adversity will be solved so we you certainly will restart costs XX/XX/XXXX however, XXXX mentioned that was not an option therefore i recorded my records on XX/XX/XXXX. With the XX/XX/XXXX a letter was shipped saying my obtain assistance are refuted due to me personally maybe not accepting this new deferment solution. My personal mortgage company pushed me directly into a plan which i couldn’t follow, pressuring me to apply for an option simply to feel rejected. We have just accompanied the fresh classes of my personal mortgage company and you will have a tendency to today remain abandoned.
Criticism Information:
In order to have the deal completed we necessary to At the that point we had been not able to make the walk payments.
Since then our situation changed we would like to take Caliber through to the offer. Since we are able to afford it Quality really wants to carry out an excellent ( DIL ). Indeed all of the Caliber has only become selecting doing an effective DIL for many years today. We were really surprised when Caliber considering united states the mortgage Modification. Happily surprised. Now that we can manage it we think they do not want us to Modify the financing. We think the mortgage amendment provide by Quality are a phony bring it understood we could not pay the payments from the time so they really given it in order to us. Since we can afford they they will not provide it with so you’re able to you. We believe Caliber is actually regarding the realtor industry perhaps not the mortgage organization. They normally use the latest ( DIL ) to accumulate properties after that promote the newest on the brother business the brand new XXXX XXXX XXXX at a discount then Faith resells they at the a profit. We think the fresh Given can make whole so you can Quality to your loss for the mortgage and therefore are ripping of the income tax Payer to your a primary League peak. You ought to look at the that it.
Complaint Info:
Full Complaint:On XX/XX/XXXX, I contacted Caliber Home Loans to inquire a refinance letter received in the email. I spoke with XXXX XXXX from Caliber Home Loans who gave me more details regarding the refinance letter I had received in the mail. He reviewed my existing mortgage and recommended doing a refinance to a 10 year mortgage since the payment would only be <.00>more and we would save $ XXXX in interest compared to a 15 year mortgage. I mentioned that we had a home equity line of credit on the property as well as the mortgage from Caliber Home Loans. We discussed the amount the home equity line of credit was and the current balance of both loans. He said the home equity line of credit wouldn’t be an issue since the mortgage and balance of home equity line of credit was less than my current mortgage loan was originated for. He told me that I had to pay <.00>for a credit check to move forward so I did. I submitted all required documents that day. He explained that the closing was going to take several months due to the low interest rates and all the refinances going on so don’t expect any communication for a month or two. On XX/XX/XXXX, I received a letter from Caliber Home Loans saying the loan application was ” Withdrawn by Applicant ”. I immediately reached out to XXXX XXXX trying to understand why the letter stated that I request to cancel the loan. He responded by saying ” Looking at the notes it looks like there was a second mortgage/lien found on the property. We can not subordinate it. “. I asked him for more details about the second mortgage since I am not aware of one and he stated that the HELOC is considered a second mortgage. I tried to contact Caliber Home Loans Advocacy Department however it plays a message saying to call during normal business ( which I was ) and then hung up. I called Caliber Home Loan ‘s customer service normal and was informed by a agent that that Advocacy Department phone system was down and to try later. I requested an executive path and was told that the best I could get was a call back when the system is back up or to call back after the system was back up.